Privacy Policy.
How ASCEND Mechanical Group collects, uses, and protects your information across our website and HVAC service operations.
This Privacy Policy explains how ASCEND Mechanical Group (“we,” “us,” or “our”) collects, uses, and protects information you provide when you visit our website, request a quote, schedule HVAC service, or communicate with our dispatch desk. By using our website or submitting a service request, you agree to the practices described here.
Information We Collect
When you submit our quote or service request form, use our diagnostic triage console, or otherwise contact us, we may collect:
- Contact Details: Your full name, phone number, and email address (if provided).
- Service Location: Physical property address, city, and postal zip code.
- Service Scope: Requested service type, timeline preference, and equipment issues.
- Technical Data: Browser type, device details, and pages visited to help our website operate reliably.
How We Use Your Information
We use the information you provide strictly for legitimate operational purposes, including:
- Responding to your inquiries and preparing transparent service quotes and bids.
- Contacting you about your inquiry by phone, SMS text message, or email.
- Scheduling, coordinating, and delivering residential and commercial HVAC services.
- Sending operational updates, technician arrival notifications, appointment reminders, and follow-ups.
- Maintaining service records and continually improving our service performance and diagnostic tools.
We do not use your personal information for unrelated marketing without your express consent.
SMS / Text Messaging & Consent
By providing your phone number through our service request forms, contact desk, or diagnostic vault, you consent to receive SMS text messages and phone calls from ASCEND Mechanical Group related to your inquiry, including quotes, dispatch scheduling, appointment reminders, and service status updates. Message frequency varies based on your active service requests. Message and data rates may apply.
Opt-Out & Help: You can opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact our dispatch team directly. Your consent to receive text messages is not a condition of purchasing any service.
Strict Non-Sharing Policy: We do not sell, rent, or share your mobile opt-in information or SMS consent with any third parties or affiliates for marketing or promotional purposes. Mobile information will not be shared with third parties for marketing under any circumstances.
How We Share Information
We do not sell your personal information. We disclose information only to trusted operational service providers who assist us in conducting our business and communicating with you (for example, our customer management and dispatch messaging platforms), and strictly to the extent necessary to perform those services under confidentiality commitments. We may also disclose information if required by Texas or federal law or court order.
Data Retention & Security
We retain the information you provide for as long as needed to serve your mechanical systems and meet legitimate operational, legal, and warranty requirements. We maintain reasonable technical and organizational safeguards to protect your personal information; however, no internet transmission or electronic data storage method is completely secure.
Your Choices
You may request that we update or delete your information, or stop contacting you, at any time using the contact details provided below. You can opt out of text messages at any time by replying STOP.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our operational or legal practices. Any revisions will take effect immediately upon posting to this page, with the “Last updated” date revised accordingly.
Contact Us
If you have questions about this Privacy Policy or wish to manage your communication preferences, contact our administrative office: